PRIVACY AND DATA POLICY
This policy has been reviewed and enhanced to comply with GDPR which comes into effect 25th May 2018.
We take our commitment to your privacy seriously, and we treat any information you provide to us with care.
WHAT INFORMATION WE COLLECT
When you place an order with us, or interact with our websites we may ask you for certain information and you may submit personal data to us (for example your name, phone number, postal address, email address).
We may also record which products you are interested in (browse history) and which products you purchase as well as customer traffic patterns and site use.
HOW WE USE THIS INFORMATION
Information is kept securely in accordance with our internal security policy and may be used to: process and deliver your order via the services of our nominated fulfilment partner/carrier; by placing an order you are giving permission to pass on the necessary details to our nominated fulfilment partner/carrier to enable delivery of your order. In order to dispatch your order, we will pass only the necessary data to the appropriate carrier for delivery & tracking;
provide customer support services to you;
provide you with an up to date, efficient, and reliable service;
open and run your customer account.
By placing an order over the website, accepting the terms and conditions and/or submitting your data to us you agree to this use. This meets the EU conditions for lawful processing and enables us to enter into and fulfil the contract of sale with you the data owner.
We use the latest security measures to protect your details when you shop with us. We use 128-bit TLS (the successor to SSL) to encrypt all data sent from you to us and us to you. This protects your personal and other data from being read by others in transit.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
WHO ELSE MAY SEE YOUR DATA
In order to fulfil your order we may need to disclose some of your information to our delivery partners including but not limited to; Royal Mail, UPS, FedEx.
THIRD PARTY LINKING
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Under the terms of this policy and in accordance with the GDPR legislation you have the following rights as regards your personal data:
Right of access- you have the right to know what personal data we have collected and what we intend to do with the data. The ways we may use your data are listed above in the section entitled ‘How We Use This Information’. If you wish to request details of the personal data we hold about you, this can be made by any communication method on our website or shown below but to aid the efficiency of the request, we have set up an email address which is firstname.lastname@example.org.
Right to withdraw consent to marketing or any data processing – you have the right to withdraw your consent to PetMedsOnline.net using your data in all or specific ways. You can opt out of marketing communications at any time by selecting the option on your customer account under marketing preferences. There is also an ‘unsubscribe’ link contained at the end of every email communication. If you choose to withdraw all consent to any processing or usage of personal data then please be aware that we will be unable to fulfil your orders. We require your consent to process and dispatch your order and specifically request this consent through a check box at the point of order placement.
Right to rectification- if you believe that the information we hold about you may be incorrect then you have the right to request that is updated and amended. Please use your customer account to complete any changes or contact email@example.com.
Right of erasure- you can choose what personal data you wish us to hold and have the right to remove this data in full or in part at any time. You can update your customer account data directly or you can contact us at firstname.lastname@example.org for assistance.
Right to be forgotten- you have the right to request that any personal data that could be used to identify you and that is held by PetMedsOnline.net is permanently erased. This is an intractable request and once it has been made there is no way to reverse it. If you wish to have your data permanently deleted then please contact us at email@example.com for assistance. Please be aware that PetMedsOnline.net is legally obliged to retain documents/records for a period specified by law, please see retention section below. If you make a request to have your data deleted we will inform you of any documentation we are legally obliged to retain and explain the timeline. After this has expired we commit to deleting this data too. We will action all requests for data deletion as quickly as possible but please allow a period of 30 days for the request to take full effect.
Right to object to automated decision making- PetMedsOnline.net uses automation for some order processing for example; fraud checking of orders. If you wish to object to automation of this data processing then please be aware that we may not be able to process your order.
Consent- PetMedsOnline.net will specifically request your consent to use your personal data in the following ways:
When placing an order we will request your acceptance of our terms and conditions and consent to use the data you have provided to fulfil your order. In line with the core GDPR principle of Minimisation, PetMedsOnline.net will only collect the data required to support and fulfil your order, if you choose not to give your consent then we will not be able to process your order.
RETENTION OF DATA
One of the core principles of GDPR is storage/retention of data and the regulation states to keep data only for as long as reasonably required. The regulation also states if there is a legal or statutory obligation to retain data, this supersedes GDPR for the period of legal/statutory obligation.
Data will be kept for five complete financial years and adequate financial records will need to be kept for six complete financial years. To maintain adequate financial records, details of customer orders and supporting information will need to be kept.
After these periods, all Personally Identifiable Information will be removed.
WHERE WE STORE YOUR PERSONAL INFORMATION
The primary location for data stored by PetMedsOnline.net and used for the processing of orders is in the European Economic Area (“EEA”) where only authorised personnel have access to the data.
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completing the user’s current activity;
reviewing browsing history in order to recommend more suitable products and more relevant marketing email communications;
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